Shipping & Returns
Shipping
All UK including Northern Ireland orders are shipped with our courier partner, DPD Ireland.
Parcels sent to the Republic of Ireland are shipped with DPD Ireland, parcels are shipped with DPD next day delivery.
If you are a customer in Northern Ireland, you should expect to receive your goods the day after your order is shipped.
If you are a customer in Ireland, you should expect to receive your goods the day after your order is shipped.
If you are a customer in the UK, you should expect to receive your goods two days after your order is shipped.
Here at By Caitlyn Collection we aim to dispatch all orders within 1-3 working business days. UK & IRL will arrive between 3-5 working days, however public holidays and weather conditions may affect this.
If you have any problems, please contact us.
Click & Collect service is offered for local collection at a cost of £1 per order. Orders must be collected within 30 days from the date of order. Orders must be collected between Monday and Friday.
Our opening hours are:
Monday - Wednesday: 9am - 5pm
Thursday: 9am - 7pm
Friday: 9am - 3pm
The shop address is 91b High Street, Bangor, Co Down, BT20 5BD.
Returns
We are happy to offer a refund/exchange for an unwanted item returned within 14 days of receipt. Please be aware that we must receive returns within 14 days of notifying us of refund / exchange – this is irrespective of your chosen payment method.
Please note that all items must be returned in a saleable condition:
• Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.
• Please note that you will need to cover the cost of return shipping.
• If your order qualified for a free gift, it must also be returned before your refund or replacement can be processed.
If you are returning your item, we request you do this via tracked postage via Royal Mail, unfortunately we won’t be held responsible for any items that do not reach us. The shipping will be paid for by the customer.
Please do not return a used Item as we cannot refund this.
All responsibility for allergies is down to the consumer to check the product specification prior to purchase and to carry out a patch test if you have sensitive skin.
For reasons of health and hygiene, we are unable to accept returns on skincare, cosmetics brushes. We cannot accept cosmetics which have been opened, tested or partially used.
What Can We Return?
We’re happy to accept returns if you’ve changed your mind. To return an item, please contact us within 7 days of your order being delivered.
We are only able to accept returns on items if they are returned unworn and in original packaging. Jewellery & cosmetic products cannot be returned. If you have any problems with these items please contact us as soon as possible after the problem arises.
Faulty Items
We sincerely apologise if you have experienced any fault with your By Caitlyn Collection products.
Our customer service team would be happy to assist – Please contact us before returning your item to us, so that our team can advise you of next steps and time frames for a refund or replacement item.
We aim to process all returned orders within 14 working days. However in some cases, this time frame may be extended to 30 working days. All refunds will be credited to the original payment method.
Please note shipping costs are not refundable.
Please only send a return after correspondence with a member of our team at katherine@caitlynlendrum.co.uk
By Caitlyn Collection
91b High Street,
Bangor
County Down
Northern Ireland
BT20 5BD